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Privacy Policy

Your privacy is critically important to us at Mackenzie Helicopters. We are committed to safeguarding your personal information and being transparent about how we collect, use, and protect it. If you have any questions regarding this policy, please contact us at info@mackenziehelicopters.nz.

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Our Privacy Principles

  • Minimal information collection: We only request and collect personal information that is necessary for us to operate our services and ensure your safety.

  • Data retention: We retain personal information only for as long as it is needed for the purposes for which it was collected.

  • Transparency and control: We strive to make it easy for you to realise how your information is used and to maintain control over your data.

  • Full disclosure: We aim to be clear about how we collect, use, and share your personal information.

 

Applicability

This privacy policy applies to information collected when you use:

  • Our website: www.mackenziehelicopters.nz

  • Bookings made in person, via email, or through a third-party booking agent or travel partner.

Throughout this policy, our website, products, and flight services are collectively referred to as "Services".

 

Information We Collect

We collect information about you in three ways:

1. Information you provide

  • Basic information: For booking and safety purposes, such as your name, email address, weight (for flight manifest and balance), and contact number.

  • Transaction and billing information: Payment details necessary for processing transactions and securing your flight.

  • Communications: Information from interactions with us, such as enquiries, customer service emails, or feedback.

2. Information we collect automatically

  • Log information: Details like browser type, IP address, and access times when visiting our site.

  • Usage information: Actions taken on our website to help us improve the user experience.

  • Location information: Approximate location derived from your IP address.

  • Cookies & technologies: We use cookies to track usage preferences and enhance your browsing experience.

3. Information from other sources

  • Travel agents & partners: We receive information when you book our services through authorised travel agents or third-party platforms.

  • Social media: Information from interactions on platforms like Facebook or Instagram.

 

How and Why We Use Your Information

We use your information for the following purposes:

  • Service provision: To manage flight bookings, process payments, and communicate confirmations.

  • Safety & compliance: To ensure accurate flight manifesting (weight and balance) and meet Civil Aviation Authority (CAA) requirements.

  • Service improvement: To develop and enhance our scenic flight and luxury experience offerings.

  • Security: To protect against fraud and maintain service integrity.

  • Communication: To inform you about flight updates (weather-related changes), offers, and news.

  • Personalisation: To customise your experience and provide relevant content recommendations.

 

Sharing Information

We do not sell personal information. We may share information in the following scenarios:

  • With contractors & partners: For service provision, such as specialised guides for glacier hikes or ground transport providers (e.g. transfers to The Lindis or Flockhill Lodge).

  • With third-party vendors: For tasks such as payment processing and marketing analytics.

  • Legal requirements: In response to legal requests or to protect the safety and rights of Mackenzie Helicopters, our staff, and our guests.

  • With your consent: For any other authorised third-party sharing you have approved.

 

Data Retention & Security

We retain information only as long as necessary for its intended purpose or as required by New Zealand law. While no online service is completely secure, we employ industry-standard measures to protect your information from unauthorised access, use, or disclosure.

 

Your Choices & Rights

You have the right to:

  • Limit information: Provide only the details required for booking.

  • Opt-out: Unsubscribe from promotional emails or marketing programmes at any time.

  • Access & correction: Request a copy of the personal data we hold about you or ask for corrections if the information is inaccurate.

 

Policy Changes

We may update this privacy policy periodically to reflect changes in our services or legal obligations. Updates will be posted on this page.

 

For questions, concerns, or to exercise your privacy rights, please contact us at: info@mackenziehelicopters.nz

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